Josephine's

Bookings Policy

We have introduced this policy to ensure there are tables available available for people looking to book for main meals and afternoon tea. Additionally we have had many people book and not turn up. Feedback from customers is that this policy is not a problem and in fact very welcome to ensure they can reserve tables.
 

BOOKING DEPOSIT:

We only accept bookings with a deposit of £10 per person. This is taken off your bill at the end subject to the minimum spend policy.


MINIMUM CHARGE:

In order to try and ensure tables are available for those wanting main meals or Afternoon Tea there is a minimum spend of £10 per person.

Why have we placed a minimum charge?
Due to many people reserving tables under the pretense of lunch or afternoon tea then subsequently either not turning up or just staring at a cup of tea for over 2 hours, we have had no choice but to implement this policy. For genuine diners this will not be an issue. Sorry but bookings for "a drink and a scone" are not accepted, if you are wanting to visit us for a cream tea or even just a pot of tea you are more than welcome, subject to table availability in our side area (lounge) which is set aside primarily for this. At all other times the main restaurant is reserved for diners.


PAYING YOUR DEPOSIT

We can take payment over the phone but generally we will send an email with a payment request from PayPal. Please ensure you reference your date, time and name of booking when paying online.
 

Afternoon Tea

  • Please note that ALL members of the party have to have afternoon tea in order to secure the booking. We reserve the right to reject mixed bookings of Afternoon Tea and other dishes.
  • Afternoon Tea is individual - if you wish to share an Afternoon Tea there is a £10 service charge. Please mention at the time of booking. Shared Afternoon Teas will receive an extra cup, extra side plate and cutlery.
  • You may not change your order to an alternative dish once you have booked without forfeiting the deposit.
  • If you forfeit the deposit you are not entitled to receive the products prepared. The deposit is held towards the time taken to produce the products and the ingredients as well as the inconvenience caused by the booking change.
  • You must give at least 24 hours notice if you wish to cancel and receive a full refund of the deposit.
  • If you require a highchair this must be clearly stated at time of booking. Failure to do so may result in refusal of the booking on the day and loss of deposit.
  • All dietary requirements must be declared at least 24 hours prior to the booking.
  • We do not offer a Vegan option.
  • If you have any dislikes in respect to types of sandwich fillings or cakes, please ensure you declare these when booking and we will try to accomodate. We cannot guarantee we can make changes on the day.
  • All allergies must be declared at the time of booking.
 

Other Bookings

  • If you forfeit the deposit you are not entitled to receive any products prepared. The deposit is held towards the time taken to produce the products and the ingredients as well as the inconvenience caused by the booking change.
  • You must give at least 24 hours notice if you wish to cancel and receive a full refund of the deposit.
  • If you require a highchair this must be clearly stated at time of booking. Failure to do so may result in refusal of the booking on the day and loss of deposit.
  • All dietary requirements must be declared at least 24 hours prior to the booking.
  • All allergies must be declared at the time of booking in order to ensure we have sufficient alternatives.

 

All bookings

It is the responsibility of the person making the booking to ensure all members of the booking know and accept these terms and conditions.


Online Bookings


All online bookings are Provisional. Provisional bookings are subject to Josephine's getting in touch with you to confirm the booking. Please allow 48hrs for this.


Types of Booking


We only accept bookings for main meals and Afternoon Tea. We do not accept bookings for just drinks or light meals such as snacks, scones or mini cream teas. Any bookings placed that subsequently are for such items please note we will retain the deposit under the minimum charge.
 
Booking Timeslots

We allow 90 minutes for Afternoon Tea and 75 minutes for Lunch bookings. If you require more time please let us know 24 hours in advance.

Availability
Not all of our tables are available to book online. If the online booking system indicates there is no availability for the time and party size you wish then please contact us directly on 01159474147 and we will try to accommodate you.

Cancelling a booking
Please see your confirmation email for the cancellation link. If you give us more than 24 hours notice we will refund your deposit.
 

Holding Tables
We will hold your table for a maximum of 5 minutes. Please ensure you call us on 0115 9474147 if you are going to be late.

Availability
We will do all we can to reserve your table for the time requested but for parties more than 2 this may still mean a short wait.

No Shows
Please be aware that if you make a booking and subsequently don't turn up without cancelling, it may affect your ability to make future bookings or receive special offers.

Abuse prevention
In order to prevent abuse of the online booking system please be aware that all booking information is stored including your IP address. We may also store a cookie on your PC to help us prevent abuse of the system.If you are not happy for us to track this information then please do not use the system.

Saving your details
You can save your details to make future bookings much easier. These are stored unencrypted in a cookie on your PC.
Register for Newsletter and Special Offers
Ticking this box will register you on our main database enabling you to receive our newsletter and special offers. This process will store your details encrypted on our database and will only be used by us. You can unsubscribe and delete your details at any time. See our registration section on the main website for more information.
 
At all times the managements' decision is final. 
 
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 49 Upper Parliament Street, Nottingham NG1 2AB. Registered Company Number 11070984